Rules for Buyers

If you have a problem with a purchase you made, you can let us know. However, we do not allow buyers to abuse the Buyer Protection Programs such as by:
 

• Opening a case when you've already received a refund
• Opening a case as retaliation against a seller
• Making false claims against a seller

Please make sure you follow the guidelines below when opening a case against a seller.

What Are The Guidelines?

Allowed

• Opening a case after you didn't receive the item and you haven't been able to resolve the issue directly with the seller
• Opening a dispute after the item you received didn't match the description in the product listing

Not allowed

• Claiming an item hasn't been received when it has  
• Claiming an item differs significantly from its description in its product listing when the item’s condition is consistent with its listing
• Opening a case when you have already received a refund from the seller or reimbursement from your payment provider
• Opening a case against a seller as a form of retaliation following previous disputes
• Threatening to open a case against a seller in order to obtain a discount or additional goods and services, when the item had arrived in the condition as described in the product listing
• A pattern of excessive opening of buyer protection cases

Make sure you follow these guidelines otherwise you may be subject to a range of disciplinary actions, including restrictions of your buying privileges and suspension or termination of your account. In addition, if we suspend or terminate your account, we may also suspend or terminate any and all other accounts which we deem in our sole discretion to be related to you based on the information we have of the relevant accounts (including without limitation, user registration information, credit card information and computer information).